The Team

Head Staff are the most senior role during main events and are responsible for keeping everything running smoothly from the top down. This is not a passive role. It requires genuine commitment during live sessions and clear communication with the rest of the team.

Responsibilities:

Final Decision Making
Head Staff hold final authority on all decisions made during main events. If a situation arises that Event Staff cannot handle or are unsure about, it escalates to Head Staff. Their decision is final.

Staff Organisation and Instructions
Before and during each session, Head Staff are responsible for organising Event Staff into designated teams and briefing Event Managers on what each team needs to be doing. This includes assigning teams to monitor specific islands and nations, separate teams to handle chat moderation, and making sure every Event Manager has clear instructions to carry out with their team throughout the session. How teams are structured and briefed may change between sessions depending on how the event develops.

Session Availability
Head Staff are expected to be present and active for a minimum of 3-4 hours during each main event session. This does not have to cover the entire session, but presence during the most critical periods is essential.

Event Tickets
All player tickets submitted during the event whether reporting a rule break or asking a question, are handled directly by Head Staff. Tickets must be responded to promptly and fairly.

Voice Communication
Head Staff must be present in the staff voice call during sessions for fast, direct communication with Event Staff. If unable to attend a voice call during a specific session, Head Staff must designate a suitable Event Manager to step up and take control in their place.

Staff Managers are responsible for keeping the community active and engaged between main events by organising and running mini events (bonus pay), while also fulfilling their duties during main events alongside the rest of the staff team.

Responsibilities:

Mini Event Organisation
Staff Managers are responsible for planning and organising mini events that run between main events throughout the year. This includes coming up with the concept, the format, and the rules for each mini event.

Map and Game Creation
Staff Managers are responsible for either finding a suitable existing map or creating one from scratch for each mini event. They are also responsible for designing or sourcing the mini game itself, making sure it is fun, functional, and ready to run before the event goes live.

Event Staff Coordination during Mini Events
Staff Managers are responsible for organising and directing Event Staff during mini events, assigning roles and making sure everyone knows what they are doing before the session begins. During the mini event itself, Staff Managers are the point of contact for Event Staff.

Main Event Duties
During main events, Staff Managers are expected to fulfil their responsibilities as part of the wider event staff team. This includes being present during sessions, supporting Event Staff, and carrying out any instructions given by Head Staff or Event Managers.

Event Staff are the backbone of every event, both mini and main. They are the most active role on the ground during sessions, working directly with players and carrying out instructions passed down from Head Staff and Staff Managers.

Responsibilities:

Following Instructions
Event Staff are expected to carry out instructions given by Head Staff and Staff Managers promptly and without hesitation. During sessions, clear and fast communication through the staff voice call is essential.

Player Support
Event Staff are the first point of contact for players during sessions. This includes answering questions, helping players who are confused about rules or mechanics, and making sure the experience runs smoothly for everyone involved.

Moderation
Event Staff are responsible for monitoring player behaviour during sessions and flagging or handling any rule breaks in line with the server's rules. Anything beyond their authority escalates to Head Staff.

Island and Chat Monitoring
During main events, Event Staff will be assigned to specific teams by Head Staff, either monitoring designated islands and nations or moderating the server chat. They are expected to stay focused on their assigned area for the duration of their session.

Session Presence
Event Staff are expected to be present and active for the at least half of duration of sessions they are assigned to, both for mini events and main events.